HostGator is one of the most popular web hosts on the planet. HostGator is part of Endurance International Group, home to other web hosts such as iPAGE and BlueHost. Being big isn’t as good as it appears though. Larger web hosts often suffer from poor support and a terrible hosting service in general. In this case, HostGator support is great. They are helpful and it’s easy to contact them (Unless there are widespread network issues). HostGator shares the same Datacentre and equipment as BlueHost so, if issues arise with BlueHost often these also involve HostGator customers too. Our HostGator Review is based on four points.
- Technical Support
- Value For Money
Web hosting with HostGator won’t break any records. Their standard web hosting does not use SSD technology and often you will find with larger hosts that many thousands of sites will be on the same server as you. This causes requests to slow down and in turn, means slower loading times for your website. It does do the job though. If you are not interested in the speed in which your website loads this should not be an issue for you to much.
HostGator Technical Support
HostGator really do shine with their technical support. Especially live chat. If you submit a ticket about billing or technical support expect to wait at least a day for a response. If your issue is urgent then you can use the live chat feature on the HostGator website. You are usually connected to someone within minutes and your issue or question will be resolved promptly. Bear in mind though. When HostGator suffers network issues that affect a lot of people, everyone, flocks to live chat which means you won’t get through until the network issues are resolved.
HostGator use cPanel for their control panel so as you would expect your get all the usual standard features like email, sub-domains and parked domain names. Apart from a few application installs like WordpPress don’t expect any advanced features like an SSL control panel or firewall options these are not available to web hosting or reseller customers. HostgGator is pretty bad on features but you get what you pay for in this case.
Value For Money
Overall HostGator is a good choice if you want a value hosting service with the bare minimum features. For the price, you pay you can expect a good uptime rate with a good support team o back you up. If you want lots of instant installs, frequent backups and a way to manage SSL certificates HostGator is not for you.
HostGator Review Bad Points
In 2012 the popular web hosting billing system WHMCS was using a dedicated server provided by HostGator. A computer hacking group called UGNazi called up HostGator pretending to be the creator of WHMCS, Matt Pugh. Hostgator staff gave access to the WHMCS server and subsequently, the group leaked over 500,000 credit card details, passwords and cPanel configuration.
In 2013 two major outages was recorded and again in 2014 a nine-hour outage was also recorded but worse was to come. In 2014 an outage of almost 9 days for some customers was reported. In December 2016 HostGator was also hit by the outage at BlueHost which was a network issue in the Data Centre.Visit HostGator