Bluehost Review

By Web-Hosting-DIR on February 4, 2017

Technical support with BlueHost is terrible in comparison to other web hosts. BlueHost throttle CPU resources meaning some sites won't work on their service

BlueHost Review

BlueHost likely has the most online reviews of any of the top web hosts and have you ever noticed these reviews are all glowing reviews, telling you to sign up right away. One must wonder why this is. We think it’s because BlueHost payout $65 for each referral they receive. Bluehost pay out almost $5 million in referrals each year. None of these reviews give you the facts, they just want you to signup so they can have their $65. Not here| We’ve mystery shopped Bluehost and a load of other providers to bring you an honest review of their service.

Bluehost DowntimeBlueHost Uptime

For a larger host with almost 2 million users, you would expect the perfect uptime record for Bluehost but, you’re going to be waiting a long time. frequent outages and downtime are independently reported by Pingdom. Pingdom monitors the up-time of all the major players and Bluehost isn’t doing that well. Almost everyday outages are reported according to their website statistics. Only in May has BlueHost managed complete up-time which is rather shocking for a large host and why they didn’t score better when writing this review.

Bluehost Shared Hosting

We signed up for a basic shared hosting account, signup was easy and we found everything relatively easily. The problem came when we asked for support. We waiting for 4 days! 4 DAYS! for an answer to our ticket and when we didn’t get an answer it didn’t help us one bit. Using the live chat system you will wait at least twenty minutes and if the problem is complex then you will just be migrated to a ticket for further diagnostics. If you value support don’t be signing up with BlueHost.

CPU Throttling

Just like charging extra for premium support as some web hosts do CPU throttling is another way of penalising people for using a service they have paid for. Yes, some people will always try to take advantage and run demanding applications which can cause resource issues for other users. But a better way than limiting the resources an account can use is to simply tell the people who are using too much that their site is not compatible with shared hosting and to upgrade to a VPS or dedicated server. BlueHost throttle the resources each account can use so if you have a WordPress site and your daily cron takes a lot of resources it’s likely BlueHost will stop this from running. Even though you just need some extra resources for a small amount of time.

Good

  • Easy, fast setup
  • Competitively priced
  • Large knowlagebase
  • Value for money

Bad

  • Support agents don't know what they are doing
  • Slower loading speeds
  • Frequent downtime
  • Poor choice of software
  • CPU Throttling
4.5

Poor

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